Frequently Asked Questions About Online and Self-Study (Home Study) Courses

Q. What is self-study (home study)?
A. Self-study is a convenient and economical way to receive continuing education credit. You can download and print your courses immediately from www.eduservinc.com/homestudy.html, 24/7. Or you can mail the Order Form to receive your hard copy (booklet) or E-mail courses.

Imagine learning whenever and wherever you want. No more seminars at inconvenient times and locations. Furthermore, self-study learning costs a fraction of what you would pay to attend a face-to-face seminar. There are no food, lodging, or travel expenses associated with self-study courses.

Q. Do I have to be online to complete my courses?
A. No, EduServ, Inc. does not require you to read your courses from our website. For your convenience, download and save your courses to your computer. You can also print
your courses for added flexibility and portability.

Q. Do I have to order online?
A. Absolutely not, you can mail your order. Click here to download and print the Order Form.

Q. Where do I mail my Order Form and check or money order?
A. Mail your Order Form and check or money order to:
EduServ, Inc.
P.O. Box 5098
Dearborn, MI 48128

Q. What is your fax number?
A. Our fax number is 313.730.5932.

Q. Where are the test and answer sheet?
A. The last two or three pages of your course contain your test and answer sheet.

Q. What format is the test?
A. Each course contains a short T-F or T-F and multiple-choice combination test.

Q. How do I send my answer sheet?
A. Merely fax or mail your answer sheet.

Q. Can I E-mail my answer sheet?
A. Sorry, we cannot accept E-mailed answer sheets.

Q. Can I get my certificate faxed if I share my phone with my fax line?
A. You must have a dedicated fax line (a line not shared with a telephone) to receive your certificate via fax. To provide you with the best prices and fastest service, we cannot call you prior to faxing your certificate.

Q. What if my fax doesn’t pick up?
A. We will try to fax your certificate three times. If it still does not pick up, we will send your certificate via first-class mail.

Q. Can I get my certificate mailed and faxed?
A. There is no charge if you elect one method; however, there is a $7.00 fee per duplicate or additional certificate payable by check only. Indicate at the time of your order if you want your certificate faxed and include your dedicated fax line number. You must indicate this preference and include your dedicated fax line number in the “Message to the Merchant” section while completing your credit card information online or per the instructions while completing your mail-in Order Form. Otherwise, we will mail your certificate.

Q. Can I verify receipt of my faxed answer sheet by calling EduServ, Inc?
A. To verify receipt of your faxed answer sheet, fax your request for verification to 313.730.5932. Our workers will respond via fax. Indicate on your cover sheet how many pages you are sending (including the cover sheet) and your fax line number (fax number must be a dedicated fax line). Please do not call our office for verification of your fax; the customer service representatives do not have this information.

Q. What is the date of issuance stated on my certificate?
A. The date we receive your answer sheets is the date stated on your certificate.

Q. Can I get my certificate E-mailed?
A. Your certificate will be sent via mail or fax only.

Q. What is the grading policy for passing a course?
A. Most states require a passing score of 70 percent.

Q. How many hours can I take?
A. For complete license requirement information (e.g., specific/core subject matter, CEU requirements/changes) contact your licensing board or credentialing organization.

Q. Does EduServ, Inc. offer college courses or degrees?
A. No, we are not accredited to offer college courses or degrees. We are approved to offer continuing education contact units.

Q. I am in a hurry ...can you help?
A. Definitely. The quickest way to order your courses is online. Within a few minutes, your courses are available for downloading and printing.

Q. Do you accept credit cards by telephone?
A. Sorry, our agreement with the credit card company limits credit card purchases to the Internet. The cost, equipment and labor associated with credit card purchases by telephone would result in higher course fees for you.

Q. Will my courses be E-mailed or mailed to me if I order online?
A. You will be instructed to download the courses from our website at the time of your credit card purchase. Remember to click the "Return to the Merchant (EduServ, Inc)" button to download, save and print your courses when prompted to do so after paying with your credit card. Go to www.eduservinc.com/homestudy.html or click here to receive an Order Form for your E-mail or hard copy courses.

Q. Can you tell me if I passed or failed the test?
A. Receipt of your certificate signifies a passing score. In the unlikely event you do not pass the test, you will receive a repeat test. We do not disclose specifics of your test results; otherwise, we would compromise the standardization, validity, and reliability of the testing process.

Q. How do I get a receipt for my online purchase?
A. The credit card processing company will E-mail your receipt.

Q. Do I need special technical skills to download, save and print online courses?
A. No, the order and download process is an easy one. The vast majority of our students have successfully downloaded our courses even when they had never ordered online previously. The entire process will only take a few minutes. We do, however, recommend that you: 1). Read all the instructions on each window of the order and download process; and 2). Have a good comfort level using a computer, understanding your computer’s configuration and modem capabilities, and navigating the Internet.

Q. What software do I need?
A. You need Adobe Acrobat Reader Version 5.0 or higher software in your computer. You more than likely have this software program. If you do not or are not sure, download the latest version for FREE by clicking here.